Terms of Sale

1. The parties

Seller: AXII L.L.C, NUI 812035526, Rr. Hasi 18, Prishtina, Republic of Kosovo. Email support@axii-llc.com, phone +383 49 623 072.

Buyer: the law firm or business entity that opens a workspace in Skedari.

Skedari is currently sold only in the Republic of Kosovo, to entities registered in Kosovo and for professional use only (B2B). It is not offered to individual consumers and does not target other markets. The rules for how the service is used are in the Terms of Use.

2. What is sold

Skedari is a cloud software service (SaaS) accessed through the browser, the Outlook and Gmail add-ons, the mobile app, and the desktop launcher. The subscription consists of:

3. Prices and VAT

All prices are in euros (EUR) and include VAT of 18%. The price you see is the price you pay. The invoice shows the net amount, VAT, and gross amount separately. The seller's fiscal and VAT number is 812035526, the same as the unique identification number.

The price list is kept by version. An existing subscription keeps its fixed price for the current period. A new price can apply only from the next renewal, and only if marked as such; we notify you in advance of any price increase.

4. Billing period

A billing period is one calendar month from the moment payment is confirmed. The period ends on the same day of the following month at the same time. When the following month does not have that day, the period ends on the last day of that month; the original billing day is retained for the following months.

5. Account opening and activation

New firms are activated by our team after an initial contact. After activation, the firm's administrator (the SUPER_ADMIN role) configures seats, storage, and AI units and makes the payment from the "Plan and billing" page inside the workspace. Only the firm's administrator can perform billing actions.

6. Payment

Payments are processed by Paysera. We do not see or store your card details.

• The quote generated for a configuration is valid for 15 minutes.
• The subscription is activated only after Paysera confirms receipt of payment to us. The return page after payment is informational only and is not proof of payment.
• If the payment fails or is cancelled, no change is applied and no amount is charged.

7. Auto-renewal

Auto-renewal is optional and is enabled only if you explicitly select it when you pay. When it is active:

• Paysera stores a reusable payment method, and we charge the payment one hour before the end of the current period.
• The amount charged is the price of your configuration for the next period, including any scheduled decrease.
• After successful charge, the new monthly period opens at the moment the current one expires.
• If the payment fails definitively, access continues until the end of the paid period and then stops. We do not make a second charge until the result of the first is final.

You can cancel auto-renewal at any time from the billing page. Cancellation does not end the paid period: access continues until it ends.

8. Configuration changes

8.1 Increases — immediate

• Seats and storage: you pay only the proportional part for the remaining days, rounded up; the change takes effect immediately.
• AI units: charged at full price and never prorated by day; in return you immediately receive all 10,000 credits for each unit.

8.2 Decreases — only from the next renewal

Reducing seats, storage, or AI units never affects the current period and gives no refund. The decrease is recorded as a scheduled change and takes effect at the next renewal. You can cancel the scheduled change before renewal.

You cannot set fewer seats or less storage than you actually use. First remove users or cancel unaccepted invitations.

9. AI credits

Credits are granted per period and are shared across the whole firm. Unused credits do not carry over to the next period. When the pool is exhausted, you can add new units at any time.

10. Expiry, suspension, and access

When the subscription expires, access to the workspace stops. Your data is not deleted immediately — see the timelines in the privacy policy. The administrator can still access the billing page to reactivate the subscription.

If a payment is refunded, reversed, or disputed with the bank (chargeback), the subscription is suspended, auto-renewal is disabled, and the case goes to manual review.

11. Invoices

An invoice is issued for each payment received, available under "Payment history" in the workspace. The invoice reflects the prices, quantities, and VAT applicable at the time of purchase.

12. Customer obligations

• Keep credentials confidential and manage permissions within the firm carefully.
• Upload only content you have a legal right to.
• Do not attempt to bypass technical limits, quotas, or the separation between firms.
• Do not resell the service without a written agreement.

13. Availability and support

We strive to keep the service continuously available, but there may be planned maintenance outages, of which we give advance notice. For long unplanned outages, the threshold above which a proportional refund is given is defined in the delivery and refund policy. Support is provided by email at support@axii-llc.com, in Albanian and English, usually with a response within 1–2 business days. The phone +383 49 623 072 is available Monday to Friday, 09:00–17:00.

14. Liability

You remain responsible for independent backups of essential documents and for meeting your professional obligations to clients. To the extent permitted by law, our total liability is limited to the amounts you have paid us during the last 12 billing periods (about 360 days). Nothing excludes liability that cannot be excluded by law.

15. Changes to the terms

We may update these terms. For material changes we notify firm administrators by email at least 30 days in advance. Continued use after the effective date constitutes acceptance.

16. Governing law

These terms are subject to the law of the Republic of Kosovo. We will try to resolve disputes by agreement; failing that, the courts of Prishtina, Kosovo, have jurisdiction.

17. Contact

AXII L.L.C · NUI 812035526 · support@axii-llc.com · Full contact details